Repro rocker trim from YrOne [Archive]

Ken Mild

07-09-2002, 01:43 PM

My buddy Jeff ordered them for his 70 "X", and that was like January or something. Every time he calls, they give him more dates. He said he spoke to "Jim, ext. 131" at Year One and he seemed like the only guy who knew what the hell way was up. So you all might want to birrage him and touch base. He told my friend definitely end of July. Or better yet, talk to the big wig.

The only business practice that blows my gray matter, is the fact that they made him pay up front. I'm not talking about just holding a credit card number. They actually CHARGED his card. So now they have all this cash IN HAND and still no product delivered. What the hell is wrong with this picture? I thought that was illegal. I can't believe people would pay up front for something that hasn't even been produced yet. In effect, what they are doing is using your money to fund their project. Not even a down payment, I'm talking full price. I've heard of companies holding a card number, that's common practice, but CHARGING IT???? With no product, or no definite product delivery date? Guys, tell me you didn't......

TimR

07-09-2002, 05:24 PM

I was told mid summer (july/august) when I ordered mine, not sure why everyone is getting upset. So they billed the card right away, who cares?? The way I look at it is the parts will show up one day and I won't have to pay for them. They probably couldn't get the order processed without the money to pay the manufacturers. Any time you order something online, its always billed before it leaves. BE HAPPY they are making them, I heard they were good quality, and won't be a regular item.

Later
Tim

LARRY70GS

07-09-2002, 06:25 PM

Actually, when you pay by credit card, you don't have to pay until you get the product. All it takes is a phone call to your credit card company and a follow up letter explaining why you don't want to pay right now.

pglade

07-10-2002, 10:15 AM

Thanks for the feedback and info everyone...TimR, you are right..if the quality and availability is there then it's worth paying and waiting...if it was someone other than Year One we might have cause to worry...they are, after all, still in business and doing a lot to help this hobby. Thnx Patton Glade

OLDS442GM

07-10-2002, 10:39 AM

:mad: I got tired of waiting, found and original stainless set a E-town swap meet last year for 30 bucks! I guess I would consider myself kinda lucky on that one :laugh: NOW! if they could only produce the 70 GS grills that would me even happier, :rolleyes: oh well I guess that will never happen.

Just as a side bar note, I'm looking to create my own GS grill with supplies from Home Depot. Any info on this would be a great help, the way things look for this peice I'm going to have to come up with something. Email me here if you have any ideas, it would be greatly appreciated:TU:

Larry

Ken Mild

07-10-2002, 11:52 AM

TimR said:I was told mid summer (july/august) when I ordered mine, not sure why everyone is getting upset. So they billed the card right away, who cares?? The way I look at it is the parts will show up one day and I won't have to pay for them. They probably couldn't get the order processed without the money to pay the manufacturers. Any time you order something online, its always billed before it leaves. BE HAPPY they are making them, I heard they were good quality, and won't be a regular item.

Later
Tim

Geez, all I'm saying is that it's uncommon practice. Mellow out man :beer. All I'm saying is, personally speaking, not speaking for you, I think it's wrong that they take the money before they ship the product. I'm not convinced that online shopping charges your card either until the order is processed and shipped. Year One charged the card and got the money and still didn't have the product in THEIR hands, and haven't known exactly when they will. It's not a big deal to some, it's called "cash flow" to others, and while this hobby isn't cheap, it's still nice to know your money isn't tied up in Year Ones cluster f*ck order processing process.

When you're as anxious as my friend is to get his X done, I guess you expect that when they charge your card, you should get the item withing 6 months or so. :rolleyes: But obviously I'm in the minority here. :Do No:

So I'll just shut up.

pglade

07-10-2002, 01:27 PM

Both of you have good points...it's not like we are drivng brand x's where you can produce a part and figure on selling it...so I'll give Y1 the benefit of the doubt for right now..makes good business sense on their part for a part with questionable demand..if people REALLY want it then they'll put their $ up front. Patton

Ken Mild

07-10-2002, 02:04 PM

pglade said:Both of you have good points...it's not like we are drivng brand x's where you can produce a part and figure on selling it...so I'll give Y1 the benefit of the doubt for right now..makes good business sense on their part for a part with questionable demand..if people REALLY want it then they'll put their $ up front. Patton

You know what? Since you put it that way it makes more sense. Then the only issue I have would be why don't they just come out and say that from the very beginning instead of people wondering why they've been charged for a ghost item?

If I were told "yes, we are going to reproduce these in limited quantity, and the manufacturer would either like a deposit (which I think would have been sufficient, not necessarily paid in full, but whatever), or the full amount, that would be open and honest and I'd be fine with that. Much the same as the GSCA did with the whole M/T Header thing. And those cost a wee bit more.

It's not really even a matter of "if people really want them they'll put their dollars in up front". It's almost obvious that would be the case anyway. But if Y1 would have just said, we don't really know when they'll be ready, maybe sometime towards the end of the summer, but we need a payment in full if you want a set".......this thread never would have even started. Obviously, some people were like, "WTF? Where's my moldings?"

I'm babbling for no other reason other than hating when companies do things ass backwards. I'm not cheap, and I'm not a chronic complainer, it's just that sometimes businesses baffle me, I don't know why, between all our well known aftermarket companies, I should just be used to it I guess.

Matt Knutson

07-10-2002, 02:22 PM

Ken's right on this one , as, this is not the first run of these repro parts and Y1 didn't have to invest in new tooling. Also, they probably researched the market and seemingly would have known that they(parts) would sell.
On the other hand, I beleive this was a group purchase deal and as I recall, all the details were clearly printed in the offer as well as an email contact where unanswered questions could have been addressed.
The best place to direct these questions and concerns is probably from the source.

I've done a lot of biz over the years with Y1 and they have always treated me right. I'm sure they'll refund your money.

My .02 worth of hot air

Matt

Ken Mild

07-10-2002, 02:59 PM

Matt Knutson said:Ken's right on this one , as, this is not the first run of these repro parts and Y1 didn't have to invest in new tooling. Also, they probably researched the market and seemingly would have known that they(parts) would sell.
On the other hand, I beleive this was a group purchase deal and as I recall, all the details were clearly printed in the offer as well as an email contact where unanswered questions could have been addressed.
The best place to direct these questions and concerns is probably from the source.

I've done a lot of biz over the years with Y1 and they have always treated me right. I'm sure they'll refund your money.

My .02 worth of hot air

Matt

Matt,

You remember the whole M/T Header thing that the GSCA did right? Is that what is considered a group purchase? If so, all they asked for was $35 to have a set of headers made for you. The balance was due when they were ready to ship. That makes sense to me, since it's unethical to ask someone to lay out $100's and pay in full on an item that isn't even of this earth yet.

That's the one and only beef I had with Y1 the way they went about this.

Hell, I didn't even order them, my friend did. :laugh:

I was just trying to make some sense of it all. I get so fired up when companies do stuff like this and we all sit around like naiive innocent victims thinking that must be the way it always works.

I'm going to talk to my friend tonight and find out exactly what it was that Y1 told him when he coughed up the coin for these imaginary moldings. I know they had them, then they didn't, even though they were in the catalog, then they did this run, and that's where we are now. But I just want to find out what they said to him.

TimR

07-10-2002, 03:00 PM

hey Larry, I know this sound silly but the overhead square panels in some ceilings are exactly the same size as the squares on a 70 GS grille. I discovered that one day in the washroom of a mall!!LOL the only thing would be that the squares on the grille were angled so the airflow would be straight through, but if you angle these peices to make the grill they would offset some. Still....

OK, maybe I got a little uptight but why is it everyone wants everything right now, it must be perfect, and it must be cheap?? Look at poor Alan and his 70 taillights....the guy outta get a metal for putting out his own cash to get them developed, instead he gets slammed at the Nats because guys would rather use some ratty POS taillight lens in their GS then pay 239.00 for two lenses that can't be identified from NOS (and with gaskets, no less!!). Its a real shame. No wonder we have no parts specifically available for our cars.

Its not like I'm rich or anything either, and I can see why YO charged up front. They only made them because they got enough orders, its not for stock. I knew the details up front, and I knew there would be a delay (isn't there always a delay these days??LOL) so the timeline wasn't a big deal. Also, being YO I wasn't too worried about it, if they didn't come through, its not a fly by night operation.

Hopefully they will show up soon for you guys. Hell, if they send them out by order #, I'll glady give up my place in line as I'm in no rush.

later
Tim

Ken Mild

07-10-2002, 03:09 PM

TimR said:hey Larry, I know this sound silly but the overhead square panels in some ceilings are exactly the same size as the squares on a 70 GS grille. I discovered that one day in the washroom of a mall!!LOL the only thing would be that the squares on the grille were angled so the airflow would be straight through, but if you angle these peices to make the grill they would offset some. Still....

OK, maybe I got a little uptight but why is it everyone wants everything right now, it must be perfect, and it must be cheap?? Look at poor Alan and his 70 taillights....the guy outta get a metal for putting out his own cash to get them developed, instead he gets slammed at the Nats because guys would rather use some ratty POS taillight lens in their GS then pay 239.00 for two lenses that can't be identified from NOS (and with gaskets, no less!!). Its a real shame. No wonder we have no parts specifically available for our cars.

Its not like I'm rich or anything either, and I can see why YO charged up front. They only made them because they got enough orders, its not for stock. I knew the details up front, and I knew there would be a delay (isn't there always a delay these days??LOL) so the timeline wasn't a big deal. Also, being YO I wasn't too worried about it, if they didn't come through, its not a fly by night operation.

Hopefully they will show up soon for you guys. Hell, if they send them out by order #, I'll glady give up my place in line as I'm in no rush.

later
Tim

Jim, who was bashing the repro tail light lenses? PM me.

I know some of the show type guys really are anal and will pay top dollar for a piece which is absolutely 100% indestinguishable from NOS. But if it isn't, they won't. I haven't seen them so I can't comment. Any attempt to repro them gets an A+ in my book anyhow. Besides, Rome wasn't created in a day either. Maybe it can be improved upon if it's not yet perfect. The good thing about the 70 lenses are that the right and left hand sides are interchangeable. 69's aren't. I got lucky and scored an NOS set and have a real nice backup set. I rarely get lucky with parts for this car. The best had to be the brandy new $85 windshield. :jd:

TimR

07-10-2002, 03:40 PM

Well Alan had set up a display at the nats with some of his prototype 70 lenses. they are supposed to be awesome, even have the gm p/n molded in, the whole bit. I think he was asking 229.00 for a set including gaskets (NOS goes for more then that now easily). I guess the first few people who came up said something to the effect of "for that price I'll keep my old ones".

Alan was quite PO'd about it (very nice about it but you could tell from his posts he wasn't impressed). Anyway, he was hoping to do 71 taillights, and 72 taillights, and then possibly use that money to help out with some grilles....but he probably won't now. I haven't seen him on the list for a long time, maybe he is on holidays. Anyway, I think we should support guys like this, instead of shooting them down.

I am extremely anal about my cars, but you know, at this rate pretty soon we won't have any parts left to buy, NOS lenses will be going for 1000.00 and this hobby will get too expensive even for hardcore guys like myself (its too expensive now, thats why i have to spread a resto over 5 or 6 years, can't afford to do it any faster).

Not sure what he is doing wit the 70 lenses right now. I hope they are selling for him. I would buy a pair as backups but have 71 and 72 cars, and they won't fit.

later
Tim

Ken Mild

07-11-2002, 09:47 AM

I just thought of something, has he advertised anywhere? I don't know, sometimes seeing something in print or maybe a picture really catapults a product. I must agree to some extent, that people go nuts about the price of stuff. There must be a happy medium however. In other words, the guy who's selling a $1,500 NOS 69 GS grille, should plan on being buried with it. I had Dave Tumas restore mine for a few hundred and once installed will be indistinguishable from NOS.

We must also remember that we do not have Chevy's, nor will we ever have parts which will fall into the category of Chevy parts, pricewise. There are less available parts for our cars, making them more expensive. No company will ever take on the cost to mass produce any item, no matter how rare or what the need is, if it will not bring a return on investment. Unfortunately, I do not think it will ever change for the Buick fan. So guys like Alan get a thumbs up from me. While I'm not saying people should just buy the lenses regardless of quality or price, I am saying that from a club and hobby standpoint, we should seriously take a look, if we own a 70, at Alan's lenses and if you've got some extra cash and you're happy with them, buy them. It can only be a step in the right direction as far as the future of our cars goes. What baffles me, is people will complain about the price of these reproes, but the same people will get into a bidding war on ebay for a used pair and end up paying more money for them. Did they ever think that if they started purchasing the lenses from Alan, he might be able to lower the price a little in the future? I know it doesn't do much good for the guy who's buying them now, but that's how prices moderate.

Anyway, just my .02.

Bile Bob

07-24-2002, 12:46 PM

Whats the big deal if Y1 charged us. They will give you a refund at any time if you want you're money back. Would be totally differn't if they didn't.

Marco

07-24-2002, 01:45 PM

Ken Mild said:I just thought of something, has he advertised anywhere? I don't know, sometimes seeing something in print or maybe a picture really catapults a product...

Excellent point! It would probably help if Atlanta Buick Specialities could sell their stuff through Year One or another MAJOR Buick parts supplier.

He could have all his stuff listed in their catalogs! Think about it - who doesn't have a Year One catalog for their Buick?

I wonder what it would take to form this partnership? Just thinking out loud.

OLDS442GM

07-25-2002, 07:13 AM

:TU: Thanks for the help Tim it is greatly appreciated, wait wait!! I think I have found some ceiling tiles that my do the trick at work LOL :laugh: . Really thats a great idea! Sounds like I will use a celing tile as a template and then cut wire mesh for the grill part. What I was thinking for the middile part was using some plexi-glass and jb weld for the middle point, then paint it with some epxoy black. I hope this works, I havent started yet b/c I'm finially getting my pro-street trans am this saturday!! Things are looking good for BOP day at E-town Raceway park for this car. Hope to see some board members there!:TU:

Larry

Chris Lott

08-06-2002, 07:10 PM

Just recieved my rocker panels today, they are very nice. I would have been happy with them but they both had dents in the middle (damaged in shipping):( The way they packaged the braces with them was kind of dumb:spank:, It left a small puncture on one of them. I don't have a car to put them on right now because mine is in the shop, so I'm not in too big of a hurry anyway. The customer service was very nice about sending new ones and having mine returned, although they don't have any more in stock right now to send me. Mine needed a good polishing before they could be presentable, but I guess that is just from the stamping (?) process. I'd like to hear from others when they recieve them. Mine just showed up today. I guess they are sending them in "batches" because it sounds like mine was one of the first sets to go out. It sounded like they expected more to be comming, so maybe they are not as limited as I thought they were (a good thing, I hope they add them to their regular product line). Alright, time to stop typing.:Comp:

pglade

08-07-2002, 09:01 AM

Hey Chris..UPS must have been busy in Austin ystrdy..I was driving home and the thought crossed my mind that maybe they had arrived..Sure enough there they were at my front door...Mine were undamaged and looked pretty good. Give me a call about the GS door emblems. Year One comes through. Thnx Patton
:)

Ken Mild

08-07-2002, 09:38 AM

Chris Lott said:Just recieved my rocker panels today, they are very nice. I would have been happy with them but they both had dents in the middle (damaged in shipping) The way they packaged the braces with them was kind of dumb, It left a small puncture on one of them. I don't have a car to put them on right now because mine is in the shop, so I'm not in too big of a hurry anyway. The customer service was very nice about sending new ones and having mine returned, although they don't have any more in stock right now to send me.

Dude,

After waiting that long and receiving them damaged because of the way these Amoeba's packaged them, you'd have to put me in a strait jacket to prevent me from slaughtering them. Plus now they don't have any in stock to exchange them for you. :blast:

I've received so much stuff from Y1 just "stuffed" into boxes, bending and breaking the contents, it really makes me wonder about these people's IQ's.

pglade

08-07-2002, 10:30 AM

Chris Answer me this...Year One packaged mine in a massive cardboard tube...were yours done the same way..they charged a couple extra bucks for "Special Packaging" on my receipt. You might want to request that specifically if they didn't do that the first time. Patton

Bile Bob

08-07-2002, 03:46 PM

I got mine in yesterday and they were in excellent shape. Mine were also in the long round tube. I did not mind the wait at all, as I sure don,t see anyone else taking the time to make them for us Buick people, and I definitely never seen any good ones in the junkyards, and I needed some badlly! Thanks Y1! Now agout some front grills :rolleyes: ...........

carcrazy455

08-07-2002, 04:58 PM

I ordered some rocker moldings several month ago and they still have not arrived (hope they show up soon). I did get a GSX spoiler from Y1 that was also backordered but when it arrived it had been poorly packaged and the corner was broken (the box was too big and only had crumpled paper to keep it from shifting in transit). They sent UPS to pick it up (good service) and the UPS girl asked why they did not tape a couple of bucks worth of bubble wrap on the ends to keep it from breaking. That was a good questions specially since they don't have anymore in stock and it is on backorder again. If I sent out parts packaged like that I would not expect UPS to cover the damage. Who does the packing at Y1?

Original Parts Group does not charge for backordered items until they are shipped. This is a more common practice than charging in advance for parts that are not in stock.

Mike

stage-x

08-07-2002, 10:18 PM

.Hello,
I live near and frequently visit Year 1 to pick up parts not only for my cars, but also customer cars. If you are ever in the Atlanta area it would be well worth your time to visit and meet the faces behind the voices at Y1. These people are all enthusiasts and go the extra mile to help in any way. If all suppliers/vendors had their attitude we would have plenty of good, reliable parts. What alot of people don't realize is that many of the parts carried by these guys comes from individuals (some club members) who reproduce the parts. The volume that Y1 buys helps everyone to be able to afford to produce and market these items at reasonable prices. So, be nice to these type companies, do as your mama taught...say please and thank you and be happy someone that's not related to you cares:) ...

Chris Lott

08-07-2002, 11:06 PM

As far as I am concerned, I don't have a problem with helping fund a project as long as it gets done. With a company as big as Year One, I feel pretty safe. If Year One said that they were going to reproduce '70 grills, sell them for $400 a peice and listed them in their next catalog and said that the prepay was to offset some of the initial cost of the first run, I think many of us would be all over it. I could wait 6 months or so for a deal like that. I think that the only reason Alan's product line didn't take off as well as we wanted was because he wasn't advertizing to the number of people that year one does. I think if someone had the oportunity to sell grills in the Year One catalog, they would get a huge response. I didn't realize until Phil Green bought his new GS, just how many of us actually need nice grills, and how expensive nice ones really are. Image how much prettier the GS world would be if every car had a nice grill...:TU:

Ken Mild

08-07-2002, 11:21 PM

Why is it just because someone is dissatisfied in some way with a companies' service or product we get told to stifle and be happy with it? I don't understand. Since when are you not allowed to voice an opinion? I'm the first one to give credit where credit is due and to offer constructive critisism to a company for future reference. It's not even a matter of a product being substandard anymore as much as it is when they continually send Chevelle parts for a Buick or stuff 5lbs. of you know what into a 1lb box, bend it and break it and not be able to replace it cause it's on back order. If this is satisfactory then I guess I should be satisfied. :rolleyes:

By the way, a while back I spoke with a Year One rep. regarding a certain part which slips my mind. Anyway, I remember him saying he had no idea about how it would fit and that most of the guys there don't even own musclecars and are not to proficient in the technical details and that they don't get paid enough to know. Maybe he was just disgruntled, I don't know. That obviously can't be the behind the scene people you're talking about. I did get very good technical help on a radiator from one of the tech guys there which was very cool. But there is absolutely no excuse whatsoever to package parts in a box which is not big enough to hold them or don't have sufficient padding and then because of it the part is damaged. That has happened to me multiple times and I'm sure that doesn't help their cost any. As far as cost goes, Year One is usually more expensive than almost any other supplier who has the same item. So I don't see any advantage there. They have long hours and weekend hours, an 800 line, tech help, and some good parts. Maybe they can work on being more careful in the shipping dept. to help round it all off. I've used them before and I'll probably use them again, but please don't tell others they shouldn't voice an opinion on a company's service and that they should just be happy. If everyone did that, they would assume they are always doing a great job, when sometimes that's not the case. Also, that's how people learn which company may be best for them, from hearing input from other customers. Good or bad, it should all be allowed. Maybe we could just work on telling the good stories as well as the bad so it doesn't seem like all you hear is bad. The thing is, you kind of expect a shipment of rocker moldings to go pretty simple and when they show up bent (not mine, I didn't order them, but a previous member), you're like WTF? They are a HUGE organization, I'm sure they could afford adequate shipping materials, I just think the guys who ship are sometimes lax and the Q/A people are not catching it. If you just close your trap and don't let them know they'll never fix it you know? Like, how do you tell a guy who just spent his last $80 on rocker moldings who waited 6 months to get them and he can't wait to get them on for the summer cruises and they show up damaged and he's told they're on back order now, all the while his card was charged 6 months ago for something he still doesn't have, don't worry, be happy? :rolleyes:

Sorry to bitch too much. There was absolutely no flames whatsoever meant towards anyone, these companies do good but they can do better sometimes like any other company and you should be able to say so when you want to.

Chris Lott

08-07-2002, 11:30 PM

I could have lost my cool over the fact that they were bent, and in my opinion they could have packed some peanuts or newspaper or something in there to keep them from rattling around, but they were very nice and polite about handling the situation which is more than you get from most places. It sounds like I should have my replacements soon, and as far as I am concerned if they make good on everything, they come out on the loosing end because of their poor packaging job. I have to say though, I would probably not be nearly this relaxed if I had been in a hurry to finish a restoration or something along those lines. With my situation I didn't have a problem with it as long as they make good on it, but the guy who packaged it could probably use some constructive critisism. :Smarty:

Bile Bob

08-08-2002, 02:01 AM

If you order stuff one piece at a time, yeah it aint cheap, thats why I normally order enough stuff to get the 20% off. Then there prices are a lot better. The fact is, VERY few companies has anything for the Buicks. Y1, OPG, Faircloth in Atlanta, were not dealing with Camaros here. I've ordered a LOT of stuff from Y1 over the last 10 years and never had anything come in broken or damaged. If it wasn't for them, then I'd be running around in my 70GS with NO rocker moldings. Is Y1 perfect? No(I don't enjoy the long wait when I call them, and I do tell them that), but really is any company perfect. As much stuff as they ship, yep, theres going to be mistakes now and then, there not robots. EVERYBODY makes mistakes.

Ken Mild

08-08-2002, 08:42 AM

I am also glad they are there, even though I bitch about the service sometimes. It's true there's not a lot of Buick places out there compared to Chevy. But there's still enough to cause competition if one place isn't coming through. Maybe not for rocker moldings though. They got you there. But as you say Bob, at least they have the stuff. I also must agree, compared to most of the other places, their reps are nice and seem to aim to please.
Sometimes I look at the glass half empty......but someone has to keep these people on their toes. :pp

I actually called up Poston when I got my window fuzzies and told them they looked great, even though they didn't fit. :rolleyes: I thought that was nice of me. :Smarty:

Anyway, I hope you all get your rocker moldings and are happy with them.

pglade

08-08-2002, 10:30 AM

Hopefully someone @Y1 is monitoring this board and will catch on to the concerns being expressed...As for Chris I would again emphasize you may want to call them and pay the $2 for the extra HD packaging..Yeah it may be extra profit for them although I doubt it as the packaging tube probably cost them that much..I think I could stand on it and it would not crush. If yours was damaged while shipping vs. at the manufacturer etc I think this option would be worth it to avoid further hassle. Keep the bitchin' going as it keeps everyone aware what they might expect from each supplier..if they take the time to watch these boards it should only result in better service, packaging, etc for everyone. Nothing more valuable to a business than customer feedback.

Bile Bob

08-09-2002, 06:45 PM

Yeah. you are right, now that I think about it, that was a heavy duty tube they used. I think you could use it as drainage pipe if you wanted to. The moldings were in excellent shape and very good quality. They actually were better than I thought they were going to be. My 70GS looks 100% better now. Sometimes I wish I was a Camaro or Mustang(Chevelle/GTO?)person, because you can pretty much build one brand new if you have just a frame and bare body. But nahh, there to easy, I LIKE the challenge the Buicks give me, makes me appreciate the car that much more when I get it done!

David Gramlow

08-13-2002, 10:53 PM

stage-x said:.Hello,
I live near and frequently visit Year 1 to pick up parts not only for my cars, but also customer cars. If you are ever in the Atlanta area it would be well worth your time to visit and meet the faces behind the voices at Y1. These people are all enthusiasts and go the extra mile to help in any way. If all suppliers/vendors had their attitude we would have plenty of good, reliable parts. What alot of people don't realize is that many of the parts carried by these guys comes from individuals (some club members) who reproduce the parts. The volume that Y1 buys helps everyone to be able to afford to produce and market these items at reasonable prices. So, be nice to these type companies, do as your mama taught...say please and thank you and be happy someone that's not related to you cares:) ...

Give me a break!! These companies don't sell Buick parts out of the goodness of their hearts. If they weren't making a good profit on their GS lines, they wouldn't be selling them. When a company screws up, they need to hear about it. If they don't know they've made mistakes, how are they supposed to improve their service, and make things right for the customer? Yes, be polite in your communications, but don't let them off the hook, just because there are so few GS parts suppliers. Whether I spend $20 or $200 on an order, as a customer, I should get what I paid for, no less.

Ken Mild

08-14-2002, 12:57 PM

David Gramlow said:

Give me a break!! These companies don't sell Buick parts out of the goodness of their hearts. If they weren't making a good profit on their GS lines, they wouldn't be selling them. When a company screws up, they need to hear about it. If they don't know they've made mistakes, how are they supposed to improve their service, and make things right for the customer? Yes, be polite in your communications, but don't let them off the hook, just because there are so few GS parts suppliers. Whether I spend $20 or $200 on an order, as a customer, I should get what I paid for, no less.

AMEN! No offense meant either Stage-X, it's just that I have no desire to be anyones friend at Year 1, I merely want my product to show up unbent and to fit. They are taking my money and as Dave points out, whether it's $20 or $200 I expect my money's worth in return. Friendliness comes without saying. You treat people with respect until they start showing a lack of respect for your hard earned dollar by stuffing 4 foot fuzzies into a 3 foot box. Sure they exchanged them, but it's gotta make you roll your eyes and wonder why the hell it happened to begin with. :rolleyes:

TimR

08-14-2002, 04:45 PM

Y1 has always had decent service for me. My rocker panels showed up today undamaged and look decent (stripes might be a bit wide).Hopefully they fit as good as they look.

I thought it was funny there were "made in Tiawan" stickers on each of the individually wrapped rockers....

As an update to this post, they fit fine and look really good. You may want to run a small file over some of the edges which are pretty sharp and may cut into the paint. I'm fairly impressed with these items, even the cutouts on the bottom are true to the originals.

And just to make you US guys feel good, by the time I paid shipping, exchange, duty, brokerage and tax, they cost me 425.69 Canadian. Ouch.

later
Tim