AT&T issues

Discussion in 'The Bench' started by 1973gs, May 22, 2018.

  1. 1973gs

    1973gs Well-Known Member

    I signed up with AT&T Uverse last October. It took until December to get the bill correct(or at least what AT&T feels is correct). Since November, I've lost my signal 100's of times. This lose of signal also causes me to lose my land line, which is important to me in case of an emergency. I've had six service calls since December. The one technician showed me on his laptop the many times that I lost service.Two of the technicians told me that the problem is either the modem or the portal down the street, but AT&T won't let them replace the modem (which was already replaced in January) or access the portal because the problem is intermittent and they can't verify where the problem is .Last week I called and the man on the phone said that he could see a problem in the line 300 feet from my house and that he would send a lineman out and that he would not need access to my house. First, how can anyone from India possibly see a problem 300 feet from my house? Guess what? They just sent out another technician who was knocking at my door at 8 am. My question is can I drop AT&T and go with another carrier without AT&T taking legal action against me? I have 18 months left on my contract. I have recorded my last two conversations with AT&T.:mad:
     
  2. Donuts & Peelouts

    Donuts & Peelouts Life's 2 Short. Live like it.

    I think you'l have to pay a early cancellation fee.
     
  3. 73Electra 225

    73Electra 225 Well-Known Member

    As far as telling an issue 300' down, they could easily tell that by probably logging the router/switch serving your house and doing a line test. Most enterprise rated equipment like that will can estimate where an issue on the line may be. As far as dropping them you would have to read the fine print for the SLA (Service Leval Agreement) in the contract. Usually on residential accounts they can get away with more, but with that many drops, you might have a case. Not sure if cable phone service falls under PUC scope or not.
     
  4. Mark Demko

    Mark Demko Well-Known Member

    Being your in Independence, next door to Garfield, I'd look into WOW cable, we switched to them from Time Warner/Adelphia, we've had great service, VERY good install, they replaced all the cables inside AND outside the house to the pole.
     
  5. scubasteve455

    scubasteve455 Well-Known Member

    I ‘m through with AT&T same problems no internet? Huge Scam! Never again
     
  6. scubasteve455

    scubasteve455 Well-Known Member

    Big Rip off
     
  7. DeeVeeEight

    DeeVeeEight Well-Known Member

    I had similar problems with AT&T Cell Phone many years back. After too many calls for interrupted service I put my foot down and told them I could not pay them for a failure mentality. Their response was to put me in collections - great customer service. I'll never knowingly give them another nickel.
     
  8. GNandGS

    GNandGS Well-Known Member

    Some possibly related text from AT&T below. Document everything! If you can show a high percentage of downtime you likely will get better results. SAYING you lost connection 100s of times is of no use... ex: start a continuous ping and store it to a text file each day

    ****Snips From AT&T****
    1 - For all those reasons, AT&T makes absolutely no guarantee as to the availability of any Internet Service at any location.

    2 - Arbitration Agreement
    AT&T and you agree to arbitrate all disputes and claims between you and AT&T. A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice").
     

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