Ever hear of a business chasing away new customers?

Discussion in 'The Bench' started by CJay, May 15, 2018.

  1. Jim Weise

    Jim Weise EFI/DIS 482

    Jim,

    I believe your confusing shipping requirement on a TH400, with those on a TH200-R4. The latter trans should have something installed in place of the driveshaft yoke, to limit movement of the geartrain during shipping. The rear bushing and driveshaft yoke bushing are one in the same..

    The TH 400 has a close fitting bushing right at the end of the case, so there is no reason to support the output shaft or extension housing. Extension housing clearance is greater than the rear bushing clearance, so you gain nothing from putting a dummy shaft in it.. although it would have been nice if they had made even a passing attempt at sealing it up back ther

    Beyond that, stop wasting your money with Coan. They are interested in selling you a $600 converter for twice the price, and that's really it. I am sure you can find a local trans shop with your 400 who can give you much better service. Ask around next time you at the local dragstrip.

    I agree there is no excuse for what's in that box.

    I only mention this because I ship TH-400's all the time and I don't want my customer's seeing that statement, taking it as gospel, and thinking their trans shipment from TSP was incorrect.

    JW
     
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  2. bignastyGS

    bignastyGS Maggot pilot


    I have a TH400 transmission with a Coan reverse manual valve body,had a 3000 stall converter at one time in it but it never worked really well..I may as well called Siberia Motors and asked for help..Money lost,bad parts,now a useless transmission sitting in the corner of my garage..Lesson learned..
     
    Last edited: May 19, 2018
  3. GS Rick

    GS Rick Well-Known Member

    What I was try to say was as a business owner my guide has alway's been "do something right and your customer may tell one person,do something wrong and they will tell EVERYONE!!" ...
     
  4. CJay

    CJay Supercar owner Staff Member

    Just as a comparison, last year when I was converting the beater to 4 speed status, I took my flywheel to get match balanced to the old flexplate. I brought it to Rich at McBetts Racing. Rich treated me the same as if I brought him a $10k race motor rebuild. Every time I go there he never makes me feel like Im interrupting his day. He had my flywheel back later the same day. I recommend everyone to him
     
  5. faster

    faster Well-Known Member

    The days of customer service seem to be over for most vendors. "Give me your money and get out" seems to be the norm. Now there are reputable vendors whose reputation and caring for their customers comes first but they are getting hard to find. Also the addage you get what you pay for still applies but it is getting increasing harder to apply that as stated in other posts about supposed dealers and established companies ripping off the general public who don't know their vehicles.

    Mikey
     
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  6. John Codman

    John Codman Platinum Level Contributor

    Alignments scare me. I think that there are more dishonest and/or incompetent "alignment" techs (using the word loosely) then just about in any other area. It took at least four tries in other places before I took my Buchevt to Tom Telesco who did it properly. I didn't take it to Tom for that purpose, but when he road tested it, it was so bad he wouldn't give it back without a proper alignment. It drives very nicely now.
     
    Last edited: May 22, 2018
    Smokey15, sriley531 and BYoung like this.
  7. Smokey15

    Smokey15 So old that I use AARP bolts.

    I took my wife's '68 Nova SS to an alignment shop owned by a guy whose family I had know since elementary school. I had him do work before and things were both done and priced right. With the Nova, he rattled off a list of 'needed' parts, along with a price to go along with it. I was a bit suspect as the previous owner had performed a restoration. And, I had recently greased the front components as well, checking things as I went. I decided to have it checked out by a close friend who did alignments at his shop, but not many as a mainstay. He did start his career in an frame/alignment shop. No parts. Rebuilt steering box and aligned it.
     
  8. 436'd Skylark

    436'd Skylark Sweet Fancy Moses!!!!!

    Alignments are a thankless job. Extraordinarily easy to nit pick the job with the roads we drive on. It's just not possible to make the car track straight and have the wheel be straight perfect all the time when every road is crowned differently. If they were flat it would be a different story. Couple that with customers that are impossible to please and there is no hope
     
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