Big Thumbs Up for RIVBUILDER

Discussion in 'Buyer/Seller Feedback' started by 1972 Stage 1, Nov 12, 2004.

  1. 1972 Stage 1

    1972 Stage 1 Well-Known Member

    Just wanted everyone to know that Tim "RIVBUILDER" Goheen is a great member to deal with. I purchased two consoles from him that were shipped the following day with UPS. Well, when they arrived, one box was crushed and inside was and a nice console with a piece that was broken off, and a large crack in the center :Brow: . We both had to argue with UPS for the claim status to get resolved, and they eventually paid. They would have denied it if Tim wouldn't have gotten involved, which he gladly did, and then it was approved.

    Thanks for everything, Tim!! :TU:
     
  2. RED GS 1

    RED GS 1 Well-Known Member

    Nice to hear a "Happy Ending" to a UPS claim for once, How long did they take to pay up?? :TU:
     
  3. 1972 Stage 1

    1972 Stage 1 Well-Known Member

    It took four weeks

    The claim was filed on 10/15/04, and the check arrived 11/12/04. As I said, it was initially denied until Tim got involved. He not only got it paid, but he had them send the claim check directly to me. What a great board member!! Thanks again, Tim! :TU:
     

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