The Parts Place

Discussion in 'Buyer/Seller Feedback' started by Jim Rodgers, Mar 23, 2020.

  1. tubecatgs

    tubecatgs Finally a 4 speed......

    I agree....
    I have bought a lot from them over the years... no issues whatsoever... I hate to see members have problems with any vendor.... i remember 20 years ago when we had almost no repop parts and limited vendors... just glad we have some choices today..
     
    newmexguy likes this.
  2. steve covington

    steve covington Well-Known Member

    I've only bought ONE thing from TPP, a rear spoiler, and it was cracked on the end BEFORE they primed it. (Primer was inside the crack...) The gaskets (foam rubber) didn't even come close to fitting; The hardware was mixed sizes; The pedestals weren't off in height (requiring build-up to fit). And they wanted me to pay freight both ways for return and replacement (oversize freight times three!!!). Attempting to deal with them was a ROYAL PITA!!!
    Needless to say, that was the ONLY time that I bought from TPP. NEVER AGAIN!!!
     
  3. BrianTrick

    BrianTrick Brian Trick

    I think what ALL vendors need to do is actually LOOK at the part that they are shipping. A lot of parts are prepackaged at other facilities,then either shipped to a warehouse for further shipping,or shipped directly. I recently gave specific instructions to inspect an item before it was shipped,and also specified exactly how to package and ship it,and that is wherebthe gig was up. The person on the phone confirmed what I figured,and claimed that they had no way of checking it. These companies have gotten too big for their britches.
     
  4. pbr400

    pbr400 68GS400

    I agree with Brian. About ten years ago I had a customer who needed a Fel Pro gasket so I ordered it. Fel Pro shipped the wrong part, so I called and told them about the error and they tried again. Two days later, same wrong gasket a second time. Customer less than amused, I called them, explained that their bin must have the wrong label or parts in it, asked for a human to pull it and verify the number before shipping, and I needed it next day air because of the time wasted. They agreed and paid next day air freight to ship the same wrong gasket a third time. Patrick
     
  5. 2dtrak

    2dtrak Well-Known Member

    I have ordered quite a few things from them over the years. Some good and some not so good regarding quality issues with the parts, dealing with them over the phone was never a good experience when quality was a concern . I recently ordered quite a few parts from Todd at die cast and had a much better experience. He has hands on knowledge on many off the TPP items . No issues with any of the parts I ordered from die cast
     
    Jim Rodgers and ToddsGS like this.
  6. hvramesq

    hvramesq Silver Level contributor

    My experience with TPP was lousy customer service and an unwillingness to consider even the possibility that they shipped a defective part. i will do all i can to avoid doing biz with them. i am making the plastic part on my own 3d printer.
     
    Jim Rodgers and steve covington like this.
  7. 70sportwagon

    70sportwagon Silver Level contributor

    I have used many companies. The Parts Place is pretty sketchy on service and I would never order a part from them until someone I trust has evaluated it. I have a reproduction fan shroud story that I had to stop telling because it makes my face get all red. I ended up just putting it on a car I sold. Better than no fan shroud is the gist of the story.

    I have had a good experience with Inline Tube 95% of the time but Classic Tube is better. Sometimes these companies are the only one making something or so darn cheap you roll the dice. I have learned through trial and error that most reproduction and aftermarket parts are just plain junk. I usually just save my money and buy original GM parts where I can. Much less swearing but much more money. I will add my two cents about Todd at Diecast in Wisconsin. Bought hardware and bits that are always right and quickly shipped. Plus he knows stuff about the stuff I am buying.
     
    Jim Rodgers likes this.

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